Website Terms of Use

Website is made available by a joint collaboration between Enviroglow Pty Ltd ABN 31 126 608 580 trading as Splice Marketing, Queensland and Phenix Health Care ABN 22607822266, Queensland.

Your use of our website at, email addresses, our Privacy Policy, Membership and Sponsorship terms, Code of Conduct and Disclaimer together with our Social Media pages at:

Telehealth Mastery Facebook
Instagram – @telehealthmastery
LinkedIn Alumni Group

Each form part of these terms of use, which we collectively refer to in these Terms of Use as ‘our website’.

When we talk about ‘we’, ‘us’, ‘ours’, we mean Telehealth Mastery, including our officers, employees, successors and assigns of that business, and excluding the independent businesses of the joint collaborators. Any reference to ‘you’ or ‘yours’ means you as a user of our website.

Acceptance of Terms and Conditions

By using this website, you are agreeing to be automatically bound by these Terms of Use, including our privacy policy and disclaimer. You are welcome to browse our website. If you create an Account with us on our website at, then you also agree to be bound by our Members Terms and Conditions.

We encourage you to carefully read and understand these terms before using the website or any of our services.  If you do not agree, your remedy is to stop using our website.

We update our Terms of Use from time to time. Any new provisions will apply from the date they are updated. You should check this page from time to time for changes. Your continued access to and use of our website constitutes your acceptance of changes to these Terms of Use.

Our Services

Telehealth Mastery is a provider of world class education and training in Telehealth services for health professionals, including RACGP certified training programs, to assist registered health practitioners in completing valuable continuing professional development (CPD).

Copyright, Trademarks, and other Intellectual Property

We create, own or licence all the intellectual property rights in the content of this website and any material we offer via the website or have permission to use or display the material on this website. The name of our business, our services, logos, graphics, text, icons, images, video and audio clips, designs, interfaces, and website layout belong to us.

Our CPD modules, resources and our course and training content, materials and methodologies, framework and designs are owned by us, whether registered or not. Our registered and unregistered trademarks belong to us.

You must not use, copy, display, distribute, modify, translate, reformat, incorporate into other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content or materials in whole or in part except as expressly authorised by us.

We reserve the right to review, edit, manage, move, or delete any content that we display on or through our website at any time without notice and without liability.

Please consider our rights and contact us if you are uncertain about whether you have permission to use our business name, services, website or website content, our training designs, course materials or methodologies.

Other companies and products may be mentioned on our website which may be subject to the trademarks and legal protection of their respective owners.


Your enrolment allows you to access, view, download, or print training materials that you have purchased from our website for your personal or own internal business use only. Course enrolment is on an individual basis. Only one person will be certified per enrolment.

Sharing your course enrolment details, login or materials, without prior written permission from us is expressly prohibited. You are not permitted to use our copyright material for commercial profit of any sort. This means you cannot share or resell our services or copyright material without our express written permission.  You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.

Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content, material, or our intellectual property.

Third party intellectual property rights

If you believe that there is material on our website that infringes third party intellectual property rights, please contact us at with sufficient information to enable us to determine who is the owner of the intellectual property and to form the reasonable belief that there has been an infringement, then we will remove it from our website.

Be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.

Accessing our website

Although we aim for continuous accessibility to our website, this can be dependent upon third party services. As a result, the website may be inaccessible from time to time. Our website is provided to you on an ‘as available’ basis. We may need to restrict access to our website, for example, during website maintenance or because of suspected misuse. If, for any reason, our website is unavailable, we are not liable to you for any loss or damage incurred.

Posts to our website and social media

If you provide us with or upload online to our website or social media pages any images or recordings of you or your business or your logo and marketing material, you are providing your expressly consent to us to use these images, recordings, business logo or marketing material in our marketing, social media linked to our business or on our website. You understand that once you post content on social media, that information becomes public.

You acknowledge that once the digital content is posted on the internet, we cannot control comments about or use of the digital content by others, and we cannot retrieve all copies of the digital content if it is shared or downloaded.

You warrant that you hold the necessary rights and interests to use any material you add to our social media pages (your content) and that all of your content does not infringe any third party rights, including copyright, trade mark rights and privacy.

By submitting your content to our website or social media pages, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for our business purposes including marketing or providing services to you, now or in the future, and on the same or a different platform. We will not use your content for any other purpose. You indemnify us against any claims made for breach of third-party rights in respect of your content.

At our sole discretion we may remove or disable your content if we believe your content to be in violation of our terms and conditions. We are not obligated to return any of your content to you under any circumstances.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You may be held personally liable for any unlawful use. You must not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

  • access, view, copy, download, share, broadcast or communicate information unless specifically authorised by us to do so;
  • collect or store data about the other users of our website or use data mining or similar data gathering tools or attempt to copy any of the data available via our website;
  • decompile, reverse engineer, or disassemble or try to obtain or use the source code of our website
  • you must not try to copy or imitate this website or its underlying content;
  • upload or permit any virus or malicious code to adversely affect our website;
  • use our website to mislead or deceive others, misrepresent your identity, capabilities, experience, or qualifications;
  • defame, abuse, or harass any individual including maligning the qualifications or experience of any other user of our website;
  • engage in any unlawful or immoral acts, or acts which are in violation of our terms and conditions or violate any law; or
  • use our website in a manner that could cause harm to our business or our business reputation.

Use of electronic addresses

If we publish contact details for us or our employees, officers, suppliers, affiliates or any other individual or organisation, this is not to be understood as consent to receive unsolicited commercial communication.


Significant effort and resources are dedicated by us to maintaining the security of our website. However, the transmission of information digitally is not completely secure or error free. We do not guarantee the security of the website, any contents or materials, our records, or your content. Emails or other communications to or from us and information that you send to us or access via our website is at your discretion. You are the judge of the information that you send to us and the risk of the method of communication that you chose to use.

Our website, platforms, emails or other content and communication undergo filtering and virus scanning by third party provider. We do not warrant that filters or scans will be effective 100% of the time in removing viruses or other potentially harmful coding. You are encouraged to install and maintain your own up-to-date security software on your computer. We disclaim all liability for any computer virus or technological problems that we do not intentionally cause, that is beyond our control or that is reliant on a third-party provider.

Links disclaimer

Our website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a reference, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

General disclaimer

We aim for our website content to be accurate and up to date but do not accept any responsibility for errors or omissions, this includes where a price has been advertised in error. We may amend our website content at any time without notice.

Subject to any other clause in this agreement, to the maximum extent permitted by applicable law, anything contained on our website is provided ‘as is’ without warranty or condition of any kind.


You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

  • any loss, damage or injury of any kind sustained by you whilst participating in our training,
  • any content you post via our social media,
  • your unauthorised use of our website or social media, or services or training or module materials included or advertised on our website, or
  • your breach of these terms and conditions.

Limitation of liability

Our website is provided as it appears and on an ‘as is’ basis. To the extent that the law allows, we exclude all other warranties, representations, implied terms and guarantees about currency, accuracy, suitability, functionality or reliability of our Website or its contents.

Without limitation we do not warrant that our website or its functions will be uninterrupted or error free, or that errors will be corrected, or that our website is impenetrable to service interruption, delays,  errors, or viruses.

We will not be liable to you or any other person or entity for any damages whatsoever arising because of your use of our website in any way, subject to the requirements of Australian Consumer Law.

Where warranties cannot be excluded under the Australian Consumer Law (ACL), you are entitled:

  • to cancel our services;
  • to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and
  • to have the materials repaired if the materials are not of acceptable quality and the failure does not amount to a major failure.

In all other circumstances, to the fullest extent permitted by law, and without limiting the application of the ACL, you agree the total aggregate liability to us for any claim(s) by you in respect of any service or material we provide to you, together with any other claim arising out of this agreement, is limited to the total amount paid by you to us for that service or material. This limitation of liability shall survive any termination or expiration of this agreement or your use of this website or the services or materials found on this website.

To the maximum extent permitted by law, we and each of our directors, officers, employees and agents exclude all liability for loss and damage (including but not limited to direct, indirect, special or consequential loss, loss of profits, loss of data, loss of time or opportunity, which you suffer.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of court in this State in all disputes arising out of or relating to the use of our website.

You may provide notice to us through the contact us page or otherwise by email sent to We may provide notice to you via email or other electronic means.

Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorized, it is your responsibility to stop using this website. 


You agree that no joint venture, partnership, employment, or agency relationship exists between you and us because of these terms and conditions or your use of our website.

Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of this website, or with regard to information provided to or gathered by us with respect to your use.


If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

These terms and conditions together with our privacy policy and disclaimer form the entire agreement between you and us in respect of your use of our website.

Questions and Feedback

Contact us if you have any questions or feedback regarding:

Issues with the Website / Payment Terms:
Training Courses / Accreditation / Completion Dates:

We usually respond within 2 business days.