For Telehealth Mastery
At Telehealth Mastery your privacy is important to us. Our aim is to protect your personal information. This policy sets out how we do this. This policy applies to users of our website www.Telehealthmastery.com.au as well as to our social media content, users of our member site, any marketing or networking subscribers, followers, or registered members.
Telehealth is innovative and expanding, and we aim always to treat your personal information in a respectful, fair, and lawful way in line with:
When we talk about ‘we’, ‘us’, ‘ours’ or Telehealth Mastery, we mean Telehealth Mastery, including our officers, employees, successors and assigns. Any reference to ‘you’ or ‘yours’ means you as a user of our website.
Personal information is information that you provide to us, that is unique to you and identifies you. It may include information such as your name, address, email, IP address, telephone/fax number or social media contact details (if that is how you contact us).
We collect, hold, use and disclose personal information for the purpose of :
Other than as disclosed in this policy, we only collect information directly from you. We may collect information about you from publicly accessible databases (for example if we verify your ABN or company identifier).
You can browse our website as a guest without providing us with your personal information. If you identify yourself to us, at that point we will collect your personal information. If you subscribe as a member of our website, newsletter or have purchased our products and services and entered your contact details into our website, then we will collect personal information about you to meet our business obligations.
We will also need some personal and identifying information from you to enable you to be identified for as a Member and to enable us to issue you with certified Continuing Professional Development Certificates. We may need to confirm your attendance at, and satisfactory completion of, CPD with regulators, National Bodies, and organisations such as the RACGP, ACRRM and APHRA. By registering to undertake CPD training with us, you provide your express and irrevocable consent to us to share this information if requested to do so.
The main way we collect personal information about you is when you give it to us, for example:
Generally, we will store and retain your personal information (other than Member Site course access and content) for seven (7) years after the date of your most recent purchase or enquiry with us. Access to Member Site course materials and storage is governed by our Members Terms and Conditions [insert link] and limited in time to [insert time, this needs to be consistent with Member conditions]. Our storage of Member Site content is at our discretion and even though your access has ceased, we may at our sole discretion decide to continue to store this information beyond your access period for a period of up to three (3) years. After these time/s, we will securely dispose of any of your personal information held.
We do not collect sensitive information about you. Sensitive information can include information about health, race, ethnic origin, politics, religion, sexual orientation, criminal history. If for some reason you disclose sensitive information to us, then we will take steps to appropriately protect it. We do not request, collect, or store your credit card number or other financial data about you other than when you submit these details to us to pay for our professional training courses and services.
In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for delivery of our services to you. We may contact you on behalf of our affiliates or business partners about a particular offering that may be of interest to you.
Personal information you share with us for the purpose of making it public, like a testimonial, may be published by us and made publicly available. If you provide us with a testimonial, you give us your consent for the use of your name and the and the date of your testimonial to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We reserve the right to edit your testimonial, e.g. for length. If you provide us with photographs of you using our products via a Testimonial, then you also provide us with your consent to use those images. If you would rather we did not use your real name in a Testimonial it is important that you let us know by contacting us at www.Telehealthmastery.com.au.
We live in a socially connected world. We may provide links to other websites or use social networking services such as Instagram or Facebook and YouTube to communicate with the public about our products and services. When you communicate with us via social networking channels, we may collect your personal information. We will only use it to help us to communicate with you.
If you provide us with or upload online to our website or social media pages any images or recordings of you or your business or your logo and marketing material, you are providing your expressly consent to us to use these images, recordings, business logo or marketing material in our marketing, social media linked to our business or on our website. You understand that once you post content on social media, that information becomes public. By submitting your content to our website or social media pages, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for our business purposes including marketing or providing services to you, now or in the future, and on the same or a different platform. We will not use your content for any other purpose. You indemnify us against any claims made for breach of third-party rights in respect of your content.
Aside from testimonials, we do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities. We do this only for the purpose of obtaining advice or services, and they will not be authorised to use your personal information for any purpose other than the service or advice they are supplying to us (for example accounts, legal or IT services).
We comply with the law. If we are directed to disclose your personal information by law or if requested by Government law enforcement agencies with jurisdiction in the region where you have purchased goods and services from us, then we will do so.
We accept payments using Stripe and PayPal via our online ecommerce platform WordPress, Thinkific and Moodle which allows us to sell our services to you. We do not take custody of or store your card details, although our payment processors may store that information on our behalf.
PayPal – https://www.paypal.com/au/webapps/mpp/ua/privacy-full
While no system is 100% impenetrable and we cannot guarantee the safety of the information you store with us, we use industry-standard or higher measures to securely store the information we hold. All information collected by us is stored on a secure cloud server. All communication between users and our platform are secured by end-to-end encryption using HTTPS protocol Secure Sockets Layer (SSL).
Additionally, we add encryption to forms (to ensure important information is inaccessible without security access), use server and application level firewalls, port control, IP blacklisting and regular backups and security breach monitoring.
We have limitations in place for the category of people who can use the database at operator level and who can access the database within our organisation. We use physical security if we require any hardcopy storage (although we aim for complete electronic storage) and use appropriate password control to limit electronic access.
Information may cross boarders because we use systems and networks to deliver our services include services such as HubSpot and other respected and trusted online providers who have an International Platform. By using this website, you consent to the transfer of your information overseas.
You have a role to play in protecting your privacy. Examples of how you can minimise risk to your personal information include maintaining up-to-date virus and firewall protection, closing your browser when finishing a user session, limiting use of public computer and internet services and never disclosing your username and password to third parties.
If we publish contact details for us or our sponsor details, guest presenters or any other individual or organisation, this is not to be understood as consent to receive unsolicited commercial communication.
You may request copies of the information we hold about you, which will only be provided electronically. You can make a request to amend or correct that information. If we do not agree with your requested change, we will let you know, and we will keep a copy of your request with our information. You can email us at email@example.com asking us to make a change.
If you are concerned about our management of your privacy, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au (if you are within Australia, or alternatively, the relevant privacy commission in your jurisdiction).
Email: “Unsubscribe Me” to firstname.lastname@example.org if you no longer wish to receive communication from us. We will be sorry to see you go but will respect your wishes to remove you from our subscriber list. You are welcome to return.
Issues with the Website / Payment Terms: email@example.com
Training Courses / Accreditation / Completion Dates: firstname.lastname@example.org