Privacy Policy

For Telehealth Mastery

Part A : Data Protection General Terms

At Telehealth Mastery your privacy is important to us. Our aim is to protect your personal information. This policy sets out how we do this. This policy applies to users of our website as well as to our social media content, users of our member site, any marketing or networking subscribers, followers, or registered members.

Telehealth is innovative and expanding, and we aim always to treat your personal information in a respectful, fair, and lawful way in line with:

  • Australian privacy law; and
  • California Consumer Privacy Legislation.

Acceptance of our Privacy Policy

By engaging us either by browsing or use our website or using our professional training services or resources, including use of our website at, you agree to be bound by our Privacy Policy and you acknowledge that you have read, understood and accept each of the terms contained in each of our other policies published on our website or made available to you as part of your Member Registration.

When we talk about ‘we’, ‘us’, ‘ours’ or Telehealth Mastery, we mean Telehealth Mastery, including our officers, employees, successors and assigns. Any reference to ‘you’ or ‘yours’ means you as a user of our website.

This Privacy Policy is expressly limited to Telehealth Mastery only. Privacy rights and obligations under this Policy do not extend to or include the business operations or activities of any trusted partners (each of who will have their own policies) or joint collaborator’s Splice Marketing ABN 31 126 608 580 and Phenix Health Care ABN 22 607 822 266.

Personal Information

Personal information is information that you provide to us, that is unique to you and identifies you. It may include information such as your name, address, email, IP address, telephone/fax number or social media contact details (if that is how you contact us).

Use of Personal Information

We collect, hold, use and disclose personal information for the purpose of :

  • advising you about professional training services, resources, and opportunities;
  • creating your registration and Member Site Account;
  • delivering industry and professional or training updates or updates from us;
  • operating and improving our websites and content;
  • providing you with access to our website, news, member site and features or social media (this may include you creating a username and password) and providing and delivering our services and resources, payment transactions, payment confirmations, invoicing, support and administrative messages;
  • maintaining and processing customer online subscriptions and accounts and answering your questions, comments, feedback and providing customer support; and
  • we might also collect demographic information such as your practice demographics and contact details, your gender and age, suburb, or demographic Telehealth service reach, that we may collate and use statistically.

Indirect collection

Other than as disclosed in this policy, we only collect information directly from you. We may collect information about you from publicly accessible databases (for example if we verify your ABN or company identifier).

Staying anonymous

You can browse our website as a guest without providing us with your personal information. If you identify yourself to us, at that point we will collect your personal information. If you subscribe as a member of our website, newsletter or have purchased our products and services and entered your contact details into our website, then we will  collect personal information about you to meet our business obligations.

Continuing Professional Development (CPD) Certification

We will also need some personal and identifying information from you to enable you to be identified for as a Member and to enable us to issue you with certified Continuing Professional Development Certificates. We may need to confirm your attendance at, and satisfactory completion of, CPD with regulators, National Bodies, and organisations such as the RACGP, ACRRM and APHRA. By registering to undertake CPD training with us, you provide your express and irrevocable consent to us to share this information if requested to do so.

How we collect personal information

The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us;
  • when you submit information to our website or directly to us;
  • when you ask for information from us about our products and services.

Generally, we will store and retain your personal information (other than Member Site course access and content) for seven (7) years after the date of your most recent purchase or enquiry with us. Access to Member Site course materials and storage is governed by our Members Terms and Conditions [insert link] and limited in time to [insert time, this needs to be consistent with Member conditions]. Our storage of Member Site content is at our discretion and even though your access has ceased, we may at our sole discretion decide to continue to store this information beyond your access period for a period of up to three (3) years. After these time/s, we will securely dispose of any of your personal information held.

Collecting sensitive information

We do not collect sensitive information about you. Sensitive information can include information about health, race, ethnic origin, politics, religion, sexual orientation, criminal history. If for some reason you disclose sensitive information to us, then we will take steps to appropriately protect it. We do not request, collect, or store your credit card number or other financial data about you other than when you submit these details to us to pay for our professional training courses and services.

Trusted Partners

In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for delivery of our services to you. We may contact you on behalf of our affiliates or business partners about a particular offering that may be of interest to you.

In these cases, your unique personal information (e-mail, name, address, telephone number) is not transferred to them. All third parties are prohibited from using your personal information except to provide these services for us, and they are required to protect your personal information at least to the level of this privacy policy.

Testimonials and online content

Personal information you share with us for the purpose of making it public, like a testimonial, may be published by us and made publicly available. If you provide us with a testimonial, you give us your consent for the use of your name and the and the date of your testimonial to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We reserve the right to edit your testimonial, e.g. for length. If you provide us with photographs of you using our products via a Testimonial, then you also provide us with your consent to use those images. If you  would rather we did not use your real name in a Testimonial it is important that you let us know by contacting us at

Social Networking Services and links to other websites

We live in a socially connected world. We may provide links to other websites or use social networking services such as Instagram or Facebook and YouTube to communicate with the public about our products and services. When you communicate with us via social networking channels, we may collect your personal information. We will only use it to help us to communicate with you.

The social networking service will also handle your personal information for its own purposes. We have no control over this and will not be responsible for any platform use of your personal information. You should protect your digital footprint and take care when using social media platforms. Each social media platform also has its own privacy policy. You should check the privacy policies for the social networking platforms you use to find out how they manage your personal information.

If you provide us with or upload online to our website or social media pages any images or recordings of you or your business or your logo and marketing material, you are providing your expressly consent to us to use these images, recordings, business logo or marketing material in our marketing, social media linked to our business or on our website. You understand that once you post content on social media, that information becomes public. By submitting your content to our website or social media pages, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for our business purposes including marketing or providing services to you, now or in the future, and on the same or a different platform. We will not use your content for any other purpose. You indemnify us against any claims made for breach of third-party rights in respect of your content.

Who can access your personal information

Aside from testimonials, we do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities. We do this only for the purpose of obtaining advice or services, and they will not be authorised to use your personal information for any purpose other than the service or advice they are supplying to us (for example accounts, legal or IT services).

Compelled to Release

We comply with the law. If we are directed to disclose your personal information by law or if requested by Government law enforcement agencies with jurisdiction in the region where you have purchased goods and services from us, then we will do so.

Payment Platforms and Shopping Carts

We accept payments using Stripe and PayPal via our online ecommerce platform WordPress, Thinkific and Moodle which allows us to sell our services to you. We do not take custody of or store your card details, although our payment processors may store that information on our behalf.

Financial information you provide to a third-party site will be managed according to their own privacy policy. Policies for our providers can be found on each provider website, for example:
PayPal –

How we use Cookies and other identifiers

Websites commonly use a range of tools (cookies and session tools) provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. Our use of Cookies is to improve your user experience, our website effectiveness, and the quality of our website services. Cookies may collect information such as  the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited, the operating system and browser type. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies. To find out how to opt out of tailored advertising you can visit –

Embedded content from other websites

Articles on our website may contain embedded content from other websites, like YouTube. For example, videos or images within an article or even whole articles. The embedded data behaves as though you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account or are logged in to the other website.

Sale of our website

If our website or any part of it is acquired by or merged with another company or business, your personal data may be transferred to the new owners so they may continue to support and operate our website and services. Where the new owners have a privacy policy that has the same level of compliance with  Australian privacy laws, and CCPL that we provide, by agreeing to this privacy policy, you agree to such a transfer.

Security and overseas recipients

While no system is 100% impenetrable and we cannot guarantee the safety of the information you store with us, we use industry-standard or higher measures to securely store the information we hold. All information collected by us is stored on a secure cloud server. All communication between users and our platform are secured by end-to-end encryption using HTTPS protocol Secure Sockets Layer (SSL).

Additionally, we add encryption to forms (to ensure important information is inaccessible without security access), use server and application level firewalls, port control, IP blacklisting and regular backups and security breach monitoring.

We have limitations in place for the category of people who can use the database at operator level and who can access the database within our organisation. We use physical security if we require any hardcopy storage (although we aim for complete electronic storage) and use appropriate password control to limit electronic access.

Information may cross boarders because we use systems and networks to deliver our services include services such as HubSpot and other respected and trusted online providers who have an International Platform. By using this website, you consent to the transfer of your information overseas.

Your Role in Data Protection

You have a role to play in protecting your privacy. Examples of how you can minimise risk to your personal information include maintaining up-to-date virus and firewall protection, closing your browser when finishing a user session, limiting use of public computer and internet services and never disclosing your username and password to third parties.

California Privacy Legislation (CPL) – Opt-Out and Do Not Track Disclosure

  • Opt-Out
    To be clear, we do not sell your personal information or data. CPL requires an opt-out opportunity where companies sell personal information. We do not.
  • Do Not Track (DNT) legislation protects users’ rights to choose whether they are tracked by Third Party Websites. Californian Law currently requires that we disclose to our position on whether we respond to Do Not Track legislation. We do not need to respond but we do need to state clearly what our position is on DNT. Telehealth Mastery [does or does not] support
  • or respond to Do Not Track (DNT) or similar signals or mechanisms. Some third-party sites we use keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting or encounter such sites, and they recognise DNT signals, your browser will likely allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
    For example, Chrome provides these instructions on their website at

Our Privacy is also Important

If we publish contact details for us or our sponsor details, guest presenters or any other individual or organisation, this is not to be understood as consent to receive unsolicited commercial communication.

Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You can make a request to amend or correct that information. If we do not agree with your requested change, we will let you know, and we will keep a copy of your request with our information.  You can email us at asking us to make a change.

Feedback and Comments

If you have any questions about our Privacy Policy, please contact, or use the contact details on our website. We usually respond within 1 business day. 
If you are concerned about our management of your privacy, you can contact the Australian Privacy Commission, available at (if you are within Australia, or alternatively, the relevant privacy commission in your jurisdiction).


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