Members Terms and Conditions

Telehealth Mastery is made available by a joint collaboration between Enviroglow Pty Ltd ABN 31 126 608 580 trading as Splice Marketing, Queensland and Phenix Health Care ABN 22607822266, Queensland.

Acceptance of Members Terms and Conditions

By creating an Account with us on our website at, you agree to be bound by our Members Terms and Conditions and you acknowledge that you have read, understood and accept each of the terms contained in our Website Terms of Use, Privacy Policy and Disclaimer.

When we talk about ‘we’, ‘us’, ‘ours’ or Telehealth, we mean Telehealth Mastery, including our officers, employees, successors and assigns, and excluding the independent businesses of the joint collaborators. Any reference to ‘you’ or ‘yours’ means you as a user of our website.

We update our Member terms and conditions from time to time. Any new provisions will apply from the date they are updated. You should check this page from time to time for changes. Your continued access to and use of our website constitutes your acceptance of changes to these terms and conditions.

RACGP Continuing Professional Development (CDP)

Health professionals are required to complete mandatory continuing professional development training. We have designed the majority of Telehealth Mastery training to be RACGP CPD compliant.

Training that qualifies as CPD Accredited Activity is defined by the RACGP as follows:

“offers deep learning that extends knowledge to affect change – learning that extends knowledge to affect change – learning that introduces new knowledge or a new skill. In the new triennium these activities will be adjudicated by the RACGP. Formerly known as Category 1, these activities will continue to be allocated 40 CPD Points”.

Training that qualifies as CPD Activity is defined by the RACGP as follows:

“offers reinforcement or updating of existing knowledge or skill. Formerly known as Category 2, these activities are self-approved by the provider. The allocation of two points per hour up to a maximum of 30 CPD points per activity will continue”.

Upon satisfactory completion of our Telehealth training we will issue you with a Certificate confirming your participation and our assessed CPD allocation.

To be issued a Certificate by us verifying your eligibility to claim RACGP approved CPD points, you must participate in and complete the entire training, course, module, or webinar to our satisfaction. This includes the requirement to participate in and complete any scheduled interactive webinar sessions.

Telehealth is an evolving and dynamic area of medical service delivery. To keep up to date with your CPD training obligations and Telehealth Guidance for Practitioners we suggest that you register with each of the RACGP and AHPRA websites for important updates. You can read more about AHPRA at

Member Registration

Our suite of CPD training and professional industry resources includes:

  • Telehealth CPD training programs
  • Individual and customised training modules
  • Telehealth business development and marketing strategy
  • Interactive online and recorded webinars and
  • Member resource materials and events

Collectively we refer to these services as our “professional training and resources”.

Our professional training and resources are only available to Telehealth Mastery Members. Non-Members seeking to join Telehealth Mastery and gain access to, and eligibility for our RACGP approved and certified CPD training options and member pricing, may apply for membership by email

Training, Course, Module or Webinar Registration

Registration for our professional training and resources, including our interactive training online (webinar), is subject to receipt of your payment by us and confirmation by us of course availability. Payment must be received in full before you will have access to training materials.

Registration is only available to individuals, unless indicated otherwise by us or agreed by us in writing.

We may offer, from time to time, group pricing for more than one health professional in your organisation. Unless you have specifically purchased an approved group training module, webinar or resource access as a Member, our professional training and resources are for your access only and you are not permitted to share these resources or your registration details. If you do share, for example, your registration details for an event or webinar you may prevent your own access as one-time user or pre-registration access codes may apply.

Registration or Enrolment Changes

We understand the demands of medical practice. If for any reason you are not able to attend an enrolled course, module or webinar for which you have registered, you can submit a request to us through your Member Site Account or by emailing us directly at and ask us to cancel or transfer your registration. A charge may apply. We will deduct any applicable charge from any refund payable to you.

If you are not able or fail to provide us with 14 days notice of change or cancellation, or you fail to attend, no refund will be payable and no changes to your registration will be accepted unless approved by us in writing. Should special circumstances apply please let us know as we are able, at our sole discretion, to vary this policy.

Once you have started a training module, no transfer or refund will be available. It is your responsibility to complete that module within the time frame allowed.

You can cancel your registration and membership entirely as set out below.

You can request a transfer to another training course, event, module, or webinar or to shift your registered commencement date through your Member Site account or by emailing us with your request. Transfers are subject to availability, which we will confirm with you. Any difference in price between your original registration and the transferred registration will need to be paid by you or will be refunded by us, less any applied charges.

Ordinarily, when we calculate how many days’ notice you have provided to us, we do not include weekends, public holidays, and the day that your training commences.

If we cancel a training course, module, live or recorded webinar we will provide you with a full refund of the total registration cost or we will offer to transfer you to another date. If the proposed transfer date is not suitable to you, you will be entitled to a full refund.

Without limiting Australian consumer laws, we will not be responsible for any direct or indirect loss or costs incurred because of a change by you or us.

Training and Event Recording Notice

If you participate in a live webinar, you acknowledge that you may be photographed, filmed or recorded and you consent to this occurring and the future use by us of any photo’s, images or recordings. You may request to opt out of photography, filming or recording, but we may not be able to accommodate your request in all instances. If you have concerns or you do not consent, please contact us with reasonable prior notice to the commencement of the training event, to enable us to discuss your concerns and what action, if any, we can take.

Access to Member Training and Resources

Our professional training materials and resources are provided to you on a membership basis.

When you cease to be a member you will cease to have access to our website and resources. We will have access to our course materials and your historical data for a period of 12 months after the completion of your course. We encourage you download a record of your data and to retain this for your own record keeping and CPD confirmation purposes. Ensuring you complete your course and CPD within the required timeframe is your responsibility.

If you need an extension of access time for personal study reasons, you can request this by contacting us through your Member Login or by email.

Member Account Storage and Deactivation

We can only store and make accessible the data, including your professional training materials and resources, for a period of three (3) years from the date that you cease to be a Member (account deactivation). After three (3) years we will permanently delete all deactivated member accounts and content. We are not responsible for any loss or damage or inconvenience that may arises because of your account deactivation and we are no obliged to give you on-going or further access.

We may retain financial and business records for seven (7) years to discharge our Australian taxation reporting obligations.

It is important for you to keep a record of your CPD training and certificates. We are not responsible for lost or misplaced certificates or emails. If you require a duplicate certificate, or additional verification of satisfactory completion of CPD training for professional or RACGP purposes, please let us know and we will endeavour to assist you.

Website Support

Although we aim for continuous accessibility to our website, this can be dependent upon third party services. As a result, the website may be inaccessible from time to time. If you need our support accessing your Member Account, retrieving login or password, or to report a website outage or disruption, you can reach our IT team at

Our website is provided to you on an ‘as available’ basis. We may need to restrict access to our website, for example, during website maintenance or because of suspected misuse. If, for any reason, our website is unavailable, we are not liable to you for any loss or damage incurred.

Member & Telehealth Warranties 

You warrant to us that at all relevant times you are a qualified registered health practitioner or service provider, or an employee authorised to act on their behalf. You acknowledge that registered health practitioners are subject to significant AHPRA, National Boards, regulatory and government requirements to maintain a level of competency and conduct as prescribed by law. You warrant that you meet all eligibility criteria to practice as a medical Telehealth practitioner and that you have sought all the advice that you need from your professional association, insurer or your employer if you have questions about the use of Telehealth in your practice. 

While Telehealth is transforming healthcare services and delivery and playing a vital role in the COVID-19 pandemic and making medical services readily accessible to a wide demographic, including rural and regional areas. You expressly agree that the current global pandemic is a unprecedent challenge for the healthcare industry and that Telehealth is developing in a demanding and fast-changing environment. You expressly acknowledge and agree that not all healthcare services are appropriate for Telehealth and that Telehealth is subject to government intervention that is beyond our control and may require us to alter, amend, cease, update or change our professional training and resources at any time to meet the rapidly changing expectations of this emergent and innovative new technology. 

Payment Platforms and Shopping Carts

We accept payments using Stripe and PayPal via our online registration which allows us to sell our services to you. We do not take custody of or store your card details, although our payment processors may store that information on our behalf. If you are uncertain about how to use our online payment platforms or shopping carts, please let us know.

As with other third-party platforms we cannot guarantee third party services and will not be responsible for any errors or interruption to third party platform servers or services.

Financial information you provide to a third-party site will be managed according to their own privacy policy. Privacy Policies for our providers can be found on each provider website, for example:

PayPal –

Stripe –

Prices, Payments, Taxes

We process payments in Australian (AUS) dollars. We accept payment by the various methods listed on our website. If we display alternative currency, we will indicate what taxes and levies we believe apply to your purchase. You will be liable for payment of any taxes, duties, tariffs, and levies. Currency exchange rate fluctuations can occur. We cannot predict this and cannot be held responsible. If there are additional charges, including currency, credit card or bank charges, these are your sole responsibility. 

Prices that we advertise are also subject to change. If we make a change it is effective immediately upon us posting the new price on our website/s. We may make changes also via email or our social media pages. 

AHPRA disclaimer

To the fullest extent permitted by law, your use of our Telehealth professional training and resources is subject always to your clear understanding and express agreement that your professional conduct and AHPRA compliance obligations are at all times solely your responsibility and within your control and sole discretion. We will not be liable for any failure on your behalf whether by use of our professional training services and resources or any Telehealth App or other functionality that arises from your Members Account or Registration, professional training and resources, or any software or product purchases from us, or recommended by us.

You can contact AHPRA at where you will find up to date advice from AHPRA in relation to Telehealth for Practitioners, government subsidies, payments and support.

It is your sole responsibility to remain up to date with all AHPRA and other government regulations. We have no control over changes in APHRA, RACGP or any law or government regulation or policy. We will not be liable for any changes that may commercially, financially, or otherwise impact you or your business or your continued ability to use or access Telehealth as a method of medical service delivery.

General disclaimer

We aim for our Member Accounts, our website and digital platform and content to be accurate and up to date but do not accept any responsibility for errors or omissions, this includes where a price has been advertised in error. We may amend our website content at any time without notice.

Subject to any other clause in this agreement, to the maximum extent permitted by applicable law, anything contained on our website and that our digital platform and content is provided ‘as is’ without warranty or condition of any kind.

Limitation of liability

Our services are provided on an ‘as is’ basis. To the extent that the law allows, we exclude all other warranties, representations, implied terms and guarantees about currency, accuracy, suitability, functionality or reliability of our Website, professional training and resources or our digital platform content.

Without limitation we do not warrant that our website or its functions or your access to your Member Account , your UMI or your member registration for professional training and resources or events, will be uninterrupted or error free, or that errors will be corrected, or that our website is impenetrable to service interruption, delays,  errors, or viruses.

We will not be liable to you or any other person or entity for any damages whatsoever arising because of your use of our website in any way, subject to the requirements of Australian Consumer Law.

Where warranties cannot be excluded under the Australian Consumer Law (ACL), you are entitled:

  • to cancel our services;
  • to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and
  • to have the materials repaired if the materials are not of acceptable quality and the failure does not amount to a major failure.

In all other circumstances, to the fullest extent permitted by law, and without limiting the application of the ACL, you agree the total aggregate liability to us for any claim(s) by you in respect of any service or material we provide to you, together with any other claim arising out of this agreement, is limited to the total amount paid by you to us for that service or material. This limitation of liability shall survive any termination or expiration of this agreement or your use of this website or the services or materials found on this website.

To the maximum extent permitted by law, we and each of our directors, officers, employees and agents exclude all liability for loss and damage (including but not limited to direct, indirect, special or consequential loss, loss of profits, loss of data, loss of time or opportunity, which you suffer.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of court in this State in all disputes arising out of or relating to the use of our professional training and resources.


You agree that no joint venture, partnership, employment, or agency relationship exists between you and us because of these terms and conditions or your use of our website.

Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of this website, or with regard to information provided to or gathered by us with respect to your use.


If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

These terms and conditions together with our privacy policy and disclaimer form the entire agreement between you and us in respect of your use of our website.

Issues with the Website / Payment Terms:
Training Courses / Accreditation / Completion Dates: