Telehealth Mastery
RACGP and ACRRM accredited telehealth course
Course FAQS
Telehealth Mastery is the leading telehealth education course for Australian GPs, accredited by the RACGP and the ACRRM. It will equip you to leverage the power of telehealth to benefit your patients, your team and your practice.
When you enrol in Telehealth Mastery, you gain access to 6 weeks of online training and a LinkedIn group where you can engage with like-minded peers. You’ll also receive a downloadable workbook to guide your learning and, when you complete the course, you’ll gain 40 CPD points from the RACGP or 6 PDP points with the ACRRM.
COVID-19 has rapidly accelerated the uptake of telehealth in Australia. It has changed the landscape of primary care and it’s here to stay.
As a GP, you need to know how to manage your business through changing times. That means learning how to make the most of telehealth’s opportunities while minimising medico-legal risks. It means integrating your telehealth service into your routine practice management. And it means using your telehealth service to attract and retain patients.
Telehealth isn’t just convenient for your patients. Done well, it can help you develop a better work-life balance through remote working, a higher throughput of patients and more control over your schedule.
Telehealth Mastery has two streams.
The Foundational Course is our largest course designed to teach you everything you need to know to run a successful telehealth service.
We highly recommend that you start here but we don’t mandate it because your learning is in your hands.
Alongside the Foundational Course are smaller courses, created to teach you how to use telehealth for certain complex medical conditions. These will help you extend your service offerings and provide even greater value to your patients.
Absolutely. The Foundational Course is worth 40 CPD points from the RACGP and 6 PDP points with the ACRRM.
The Complex Medical Conditions mini-courses are each worth 3-5 CPD points from the RACGP and the ACRRM.
You will need to complete all modules and lessons within the course, the breakout sessions and the quizzes to receive your CPD points.
The Foundational Course is completed over 6 weeks. To graduate, you’ll need to complete each unit and attend 2 group webinars.
We recommend you allocate 1 hour per week plus another 2 hours for the breakout sessions or webinars. Of course, if you prefer, you can do larger chunks of work over a shorter period of time.
The Complex Medical Conditions courses involve a shorter time commitment of approximately 3 hours per course
You’ll be learning from:
- Gillian Alexis, CEO and founder of Phenix Health, an entrepreneur with a blended career of business and health research who has devoted several decades managing and developing virtual healthcare business, winning a few telemedicine awards along the way.
- Ellie Bakker, CEO and co-founder of Splice Marketing, one of Australia’s fastest-growing and most dynamic health and medical marketing agencies, and Splice Consulting, which provides business advisory services to healthcare professionals keen to grow their practices.
How much does Telehealth Mastery Foundation Course cost?
The Foundational Course costs $1,200 for 6 weeks’ worth of hands-on training and is worth 40 CPD points.
For a limited time only, we are offering an early bird special of $840 + GST on the Foundation Course. Available till 19 January 2021.
How much do the Telehealth Mastery Complex Disease Management courses cost?
Each Complex Medical Conditions course costs $350 and is worth 3-5 CPD points.
When is payment due?
When you enrol in the course, you’ll be taken straight to our payments page so you can finalise your payment before the course starts.
Will I be charged taxes?
Yes, our course is registered for GST.
Yes, you can access our course from the RACGP course website. Just search for Telehealth and Category 1 and you will see our course appear titled – Implementation of Telehelth into General Practice.
Alternatively, you can register via this website.
Gillian Alexis, educator for RACGP explains the benefits of completing the Telehealth Mastery Foundation course as an online course.
Gillian Alexis, educator for RACGP explains how Telehealth Mastery is more than a webinar series.
Enrolment and Payment FAQS
In the top right corner of any page on our website, you should see the words: “Log In.”
Click Log In and our course log in page should appear.
You can sign in with the details you entered when you initially signed up and paid for the course. You can locate these details in your inbox as you would have been sent an email confirming your login.
If you need further support, please contact us here. We are always happy to help!
If you have forgotten your password and are locked out of your account, you can trigger a reset password email right from your site sign in page!
- Go to https://learn.telehealthmastery.com.au/
- Select Sign In on the top right
- On the login page, select Forgot Password
- Enter the email address you used to create your accoun
- Click Submit
- Check your email inbox for a password reset email with further instructions.
If you need more help, use the chat function on our website or email us.
Payment must be received in full before you will have access to training materials.
We do offer 1 off payments, or fortnightly payments but again, you will have to have paid in full before you get the course access. Please look out for our early release dates on the courses.
We understand the demands of medical practice. If for any reason you are not able to attend an enrolled course, module or webinar for which you have registered, you can submit a request to us through your Member Site Account or by emailing us directly at enquiries@telehealthmastery.com.au and ask us to cancel or transfer your registration. A charge may apply. We will deduct any applicable charge from any refund payable to you.
If you are not able or fail to provide us with 14 days notice of change or cancellation, or you fail to attend, no refund will be payable and no changes to your registration will be accepted unless approved by us in writing. Should special circumstances apply please let us know as we are able, at our sole discretion, to vary this policy.
Once you have started a training module, no transfer or refund will be available. It is your responsibility to complete that module within the time frame allowed.
You can cancel your registration and membership entirely as set out below.
You can request a transfer to another training course, event, module, or webinar or to shift your registered commencement date through your Member Site account or by emailing us with your request. Transfers are subject to availability, which we will confirm with you. Any difference in price between your original registration and the transferred registration will need to be paid by you or will be refunded by us, less any applied charges.
Ordinarily, when we calculate how many days’ notice you have provided to us, we do not include weekends, public holidays, and the day that your training commences.
If we cancel a training course, module, live or recorded webinar we will provide you with a full refund of the total registration cost or we will offer to transfer you to another date. If the proposed transfer date is not suitable to you, you will be entitled to a full refund.
Without limiting Australian consumer laws, we will not be responsible for any direct or indirect loss or costs incurred because of a change by you or us.
If you are not able or fail to provide us with 14 days notice of change or cancellation, or you fail to attend, no refund will be payable and no changes to your registration will be accepted unless approved by us in writing. Should special circumstances apply please let us know as we are able, at our sole discretion, to vary this policy.
Once you have started a training module, no transfer or refund will be available. It is your responsibility to complete that module within the time frame allowed.
You can cancel your registration and membership entirely as set out below.
You can request a transfer to another training course, event, module, or webinar or to shift your registered commencement date through your Member Site account or by emailing us with your request. Transfers are subject to availability, which we will confirm with you. Any difference in price between your original registration and the transferred registration will need to be paid by you or will be refunded by us, less any applied charges.
Ordinarily, when we calculate how many days’ notice you have provided to us, we do not include weekends, public holidays, and the day that your training commences.
If we cancel a training course, module, live or recorded webinar we will provide you with a full refund of the total registration cost or we will offer to transfer you to another date. If the proposed transfer date is not suitable to you, you will be entitled to a full refund.
Without limiting Australian consumer laws, we will not be responsible for any direct or indirect loss or costs incurred because of a change by you or us.
Explore Our Telehealth Course Streams
Complex Medical Conditions
In this activity stream, we offer a number of short, 2-hour activities focused on a particular area of chronic disease management or clinical care through telehealth.
*Pending approval
Telehealth Mastery Foundational Activity
Our foundational activity teaches you everything you need to know about telehealth and implementing telehealth into your daily practice from workflows, insurance, billing, technology, marketing and business strategies.
Accredited Courses for General Practice
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Telehealth Mastery is powered by Phenix Health, an accredited education provider from the RACGP. We are focused on providing online, self-paced continual professional development (CPD) to general practitioners in Australia.